Terms and conditions
To ensure that we deliver QUALITY and EXCELLENCE our team is available 24/7 to work on your orders. We have a qualified team of expert that work seamlessly to deliver quality work. However, if you are not satisfied with the quality of work submitted, you have the right to request a revision. You are allowed to send back your order for revision as many times as possible until you are satisfied with the quality. To have a revision done, you can send us an email or communicate through our chatbox. Below are the time-frames for revision.
- 1st Revision: 24 hours
- 2nd Revision: 48 Hours
- 3rd Revision: 72 Hours
Nonetheless, the duration of each revision depends on the kind of revision or comments. Shorter revisions will take less time to complete. Furthermore, the revision comments and the initial instructions will be assessed, and if they are similar, the revision will commence, but if they are different, you will be required to pay an additional fee.
Urgent revisions may attract an additional fee because the writer who worked on your paper may not be available.
Cancellation and Refund Policy
There are certain instances where a client is allowed to cancel an order and receive a refund, and they include:
- Double payment
- Identical order
- Expert Unavailable.
There are also instances where a client will only qualify for a % refund of the payment and not the entire payment.
As per cancellation policy, the following conditions apply to the cancellation requests shared by the customers:
- A client will receive a 90% refund if their instructions lack some information and they choose to cancel the order.
- A client will receive a 90% refund if the order is not assigned to a writer.